How Long Does Vivid Racing Take To Ship
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Meridian NOTCH CUSTOMER SERVICE!
Only when I thought the days of adept former fashion customer service were gone....Anthony Luna at Vivid Racing proved me incorrect! Anthony took the time to explain all my options on upgrading the performance my 2020 Camaro LT1 and put together a package that I couldn't be more than happier with. If yous are looking for advice on getting the best functioning out of your new ride and the best bang for your cadet I would recommend Vivid Racing!
Date of experience : February 05, 2021
Consummate Fraud !
Complete Fraud !! I purchased an frazzle system i later found out Vivid manufactured themselves which didnt fit my car at all. I was told i needed to permanently alter a 1$180k car to go far work. They couldnt even provide me with instructions or pics on installation. I was told it was directly forward and no altering needed. When i tried to return the $3000 exhaust organisation they denied the render because there was paint on the tips which was removed. They sold me an detail that wouldnt work in my car and had to take legal activity to receive my money dorsum. Stay away from this company! Subsequently i noticed there were many more than bad reviews similar to mine. They are horrible and dishonest!!!
Date of feel : July 08, 2022
Respond from Vivid Racing
Hello.
We are working on this issue with our R&D team to see what other resolution we can observe for this. The rep working on this and myself will be following up before long with additional updates to this.
Thank you lot!
Tiffany.
Broke A$s middle men...
Ordered a set up of rims & lug nuts, they sent the lugs, and were so unable to get the rims from the distributor (they are broke a$southward middle men), and and so would not provide a refund & return shipping for the lugs, that I have no need for without the rims...
Date of experience : March 21, 2022
Reply from Vivid Racing
Hello.
We apologize for the issues you are having with your order. I am not showing an associated lodge at this time, however nosotros are happy to help with other wheel options and/or the return of the lugs. Please ship an e-mail to RMA @vividracing.com and we will be able to further assist.
Thank you
Tiffany, 480-966-3040 ext. 3
Shipment not received in full, no respond from vivdracing for a month.
I ordered parts on December 13th, 2020, that was shipped via FedEx to Republic of iceland. When the shipment arrived I did non receive all parts ordered. My consequence has withal non been resolved today March seventh, 2021. No replies from their customer service for a month. I can non recommend this visitor and will never have business organisation with them again.
Date of experience : March 07, 2021
Got a exhaust for my audi s5 the…
Got a frazzle for my audi s5 the receiver box is bankrupt so have been trying to get another that I am willing to pay for only afterwards speaking to multiple people still no luck customer service is terrible avoid this company like the plague!
Date of feel : May 10, 2022
Reply from Bright Racing
Howdy!
I apologize for the issues you are having. We are more happy to help all the same we tin but I am non seeing an associated club to this for further assistance. If y'all can please follow up with us at rma@ vividracing.com we would be more than happy to wait further in to the issue and become a resolution.
Thanks
Tiffany
Poor service, obnoxious marketing practices
Terrible company. I waited weeks for my order to ship. In the mean time, they bombard me with countless obnoxious spam from multiple addresses. I don't care almost your stupid Youtube channel or crummy merch barely anyone has heard about. I but want my order already!
Engagement of experience : January 27, 2022
Scammed!
I purchased a tent for $899.00 on October 7. I was charged $15.00 for aircraft. They charged my credit card immediately, but when I did not receive my tent I contacted them on Oct xviii. I was told that despite having paid shipping and having my credit carte charged they wanted an additional $500 for shipping.! They admit this was an error on their function and refused to accolade the understanding previously made for which they took payment for. I was counting on that tent to go far for a trip and at present I take no tent and no money. Beware of this company!
Engagement of experience : October 18, 2021
On-line order
Ordered the incorrect parts on-line for my car and called to change. Worked with Patrick and was able to get the right part for my and shipped right abroad.
Have ordered from Vivid before and never had issues, despite COVID, they still answer that phones and are prompt and courteous.
Highly recommend and will exist dorsum.
Date of experience : February 08, 2021
Excellent start experience with Vivid Racing
Chris Thousand was super prompt, responded to emails speedily and was upfront about long look times for my particular product. Vivid Racing has a huge selection and as far as I could tell in my research, the best price for Volk Racing wheels by a hundred bucks or so. My initial experience with Vivid Racing has been great.
Date of experience : February xvi, 2021
So far, so practiced!
Initial customer service from Chris Grand. was swell - got what I wanted ordered and all the details taken care of relatively quickly. The product I ordered takes 5+ months. Information technology has been over five months which is fine, there is no guarantee, all the same I do wish Vivid Racing would achieve out at the 5 month period just to give an update, and if no update is available, a simple, "we oasis't forgotten about you and will provide with updates as presently as we get them." Every bit business organization possessor myself, that level of customer service goes a very long way.
Date of experience : July 25, 2021
Excellent communication
Excellent communication! Adam emailed me originally regarding a payment processing error on their finish. In one case that was taken intendance of an gild was placed once again and payment was processed. He emailed over again including a shipment update. Great pricing, groovy communication, groovy company all around. Reading their "almost" folio, it shows their delivery to satisfaction with a vision and a modest amount of coin. What these folks have created for their business organisation, every company should work towards.
Best Regards,
-Nick-
Date of experience : February xiii, 2021
I've been waiting for 7 month for my…
I've been waiting for 7 month for my wheels I ordered . Brilliant was blaming information technology on vendor delays , but when I got in touch with the vender , they never placed the society with them till I checked with bright for my wheel progress 3 month later afterward I paid . Now they won't render my calls .
Date of experience : July 21, 2021
Reply from Bright Racing
Hi.
Nosotros repent for the delays with the order. As virtually of these are manufactured over seas and special lodge they typically take a longer lead fourth dimension - unfortunately the lead times have been increased and delayed every bit the pandemic has caused problems with manufacturing and access to materials. Equally soon every bit nosotros have any updates/tracking from the manufacturer we volition be sure to send it over!
Thank you!
Tiffany, 480-966-3040 ext.three
"In stock" does not mean it will ship out anytime soon
"In stock" exhaust has not shipped a calendar month later. Received a follow up email after several inquiries mentioning it would ship on the vii-30 almost a month subsequently ordering 7-3, and they would follow up. 8-vi no follow up and no frazzle, seems like a long time for something " in stock"
Appointment of experience : August 06, 2021
Reply from Vivid Racing
Hi!
We apologize for any delays or inconvenience! Unfortunately due to the backwash of Covid, in that location has been delays with production due to shortages of materials. This is why the ETA has been extended. We are pending new updates for these items and will transport it over. If you have any other questions or concerns please feel free to accomplish out, we are more than happy to assistance!
Thank you
Tiffany 480.966.3040 ext. three
a bunch of thieves
the buy was in Nov:
horrible experience and customer serves, i bought items for my car months agone and tried to get follow upwards from them but all the do is refer me from i sales rep to some other and when i ask for the explanation of what'south happening i go no answer, they didn't evangelize all the items ordered and when i asked for the refund every bit they did not deliver the items as promised they stopped replying to me
resolution in may:
finally subsequently months of chasing them and extended deadlines i got my refund, never dealing with them again
Date of experience : February eighteen, 2021
During a recent online lodge…
During a recent online order an result came up and Tyler stepped in to have intendance of business. Within minutes he had called me, explained the consequence and then placed the order in no time. A delight ro work with people thay enjoy their jobs and apparently, desire to make a difference.
Kudos
Date of experience : February 05, 2021
They had the parts I needed
They had the parts I needed, good price.
Customer service was good.
Even answered unrelated questions on totally dissimilar products for different reasons. Every bit we talked about order the knuckle spacer kit.
Then moved into steering, and fifty-fifty if he didn't have what I was looking for he all the same would have pointed me in the right direction.
Btw..... they had everything I was looking for at this moment in time.
Then went into detail of how parts worked and what the uproar was just incase as this is only my 2d build. But my first detailed build lol.
Appointment of experience : February 10, 2021
I am not pleased
I am not pleased. Ordered a FMF pipe for my 1986 LT250R Ii WEEKS AGO! Ive tried to contact them several times, through their chats, email, and now sitting on concord for the past 20 minutes! If they dont accept what I ordered and so why take my money!? 328$ to exist verbal. I volition never use them again. Poor customer service, cant tell me if they even accept the part or where its at. Thats not good customer service. Edit: If that'south the case, you all are having issues getting products from the manufacturers than peradventure you lot should put that on said items on your site? Instead it makes information technology seem similar you can get the item. I'k non trying to be rude, but 328$ isn't chump change for a family with young kids.
Date of experience : April 25, 2022
Answer from Vivid Racing
Hello.
We apologize for the issues yous are having with your order. Unfortunately at that place have been delays with all FMF items due to issues with production caused by the supply chain shortages. For any further update please attain out to our client service team as we are happy to help however we tin can!
Thank you lot!
Tiffany
Customer service is great
Customer service is great! I ordered an exhaust system and on the same mean solar day, i of their guys contacted me to let me know that production for that product will sixteen-xviii weeks. Then they gave me options and I decided to go with another system. Customer service is where it counts!
Date of feel : Feb 16, 2021
Ordered a part on 4/x/21
Ordered a part on four/10/21, withal have non received. On endless hold. The website never states out of stock until they take your order. Will never order from here ever over again. Should've checked BBB reviews get-go before I ever ordered here. Same awful complaints.
Date of experience : Apr 26, 2021
Client service is nonexistent!!!!
Placed online order for a twin disc clutch. Got order # from website. 5 days later no e-mail with tracking #
Credit card not changed. Emailed, messaged, left detailed vocalism message even so nothing.
THEY JUST DON'T Become Information technology!!!!!
DON'T USE!!!
Date of experience : January 08, 2022
Reply from Vivid Racing
Hello!
We apologize for the inconvenience of this, however if the bill of fare was non charged in that location was not an order placed. It looks like there was an result processing this order so there is nothing in procedure. I show we have reached out regarding this issue and are pending your response. We apologize for the inconvenience and are happy to assist with resolving as soon equally possible.
Cheers.
Tiffany, 480-966-3040 ext. 3
Source: https://www.trustpilot.com/review/vividracing.com?page=3
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